Access Dashboard
This case study showcases how I transformed a complex commercial access management system into an intuitive dashboard, prioritizing critical alerts and device discovery that reduced response times and exceeded stakeholder expectations.
Client
SentriKey Access
Date
March 2023
Role
Product Designer
Website
www.sentrikey-access.sentrilock.com
The opportunity
The commercial access management industry faced a significant challenge in providing efficient monitoring and control systems for service workers accessing buildings through smart lockboxes. Legacy systems were often cumbersome and failed to prioritize critical information effectively, leading to delayed response times and inefficient management of access points.
Our research, analyzing three major competitors, revealed a gap in the market for a commercial-focused solution. While most competitors concentrated on residential applications, there was a clear opportunity to develop a specialized platform that addressed the unique needs of commercial property management and service worker access.
Through stakeholder interviews and analysis of legacy user data, we identified key pain points: difficulty in monitoring device status, delayed alert responses, and inefficient note management. These insights pointed to a clear need for a centralized dashboard that could streamline these essential functions while maintaining scalability for future feature additions.
What we did
Beginning with low-fidelity wireframes, we mapped out the optimal use of screen real estate to accommodate critical features. The design evolved through six iterations of mid-fidelity wireframes, each focusing on creating an intuitive categorization system that prioritized device alerts, geographical device tracking, and note notifications.
We developed a comprehensive dashboard that featured an interactive map for device maintenance, a sophisticated alert system prioritizing critical notifications (such as missing keys), and an streamlined note management system. Each element was designed with scalability in mind, ensuring the platform could accommodate future features without compromising user experience.
Throughout the development process, we maintained close collaboration with cross-functional teams, including product, engineering, and quality assurance. Multiple prototypes were created and presented to stakeholders, with each iteration incorporating feedback to refine the solution. Particular attention was paid to the prominence of the map feature and the hierarchy of alert notifications, based on stakeholder insights about user priorities.
The outcome
The final design successfully delivered a centralized hub that significantly reduced response times for critical alerts and streamlined access management for commercial properties. The dashboard's intuitive categorization and precise labeling improved user interaction, while the prominent map feature enhanced device maintenance efficiency.
Usability testing and stakeholder feedback validated the effectiveness of our design choices, particularly the decision to prioritize missing key alerts and the geographical representation of devices. The platform's scalable architecture ensured that future features could be integrated seamlessly without disrupting the core user experience.
The Access+ dashboard stood out in the market as a specialized solution for commercial access management, differentiating itself from residential-focused alternatives. The platform's focus on critical alerts, geographical device tracking, and streamlined note management created a more efficient workflow for property managers and service workers alike.
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